Cutter Group

21st April 2020

Hiring Work-From-Home Employees

Cutter Group has operated a work from home model since its inception fifteen years ago. I have been with the company for seven years, and during […]
24th March 2020

Managing Home Workers

Given the COVID-19 pandemic forcing a lot of unplanned home and remote working, I wanted to share a few ideas for managers who have found themselves […]
28th February 2020

Leveraging Freshdesk Analytics – Part 2

This article is the second of a two-part series looking at the new Analytics feature in Freshdesk. The first part focussed on customer-facing reports and is […]
28th February 2020

Leveraging Freshdesk Analytics – Part 1

Freshdesk recently held a webinar on their new Analytics functionality which will replace the old Reports feature. Due to time constraints they were quite light in detail on […]